Returns & Exchanges
We want you to love your purchase. If not, you can request a return/exchange within 7 days of delivery.
Eligibility
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Unused, unwashed, undamaged items with tags and original packaging.
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Proof of purchase (order number).
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Non-returnable: Final-sale items, gift cards, personal care/lingerie, customized items, and items marked “non-returnable”.
How to request
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Email admin@raffa.store with subject: “Return Request – Order #1234”
Include: reason, photos (if defect), item name/size. -
We’ll confirm eligibility and share the return address or pickup instructions.
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Once received & inspected, we’ll process exchange or refund/store credit.
Costs
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Change-of-mind/size returns: customer pays return shipping.
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Defective/incorrect item: we cover return shipping (share proof/photos within 48 hours of delivery).
Exchanges
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One-time size exchange (stock permitting). If unavailable, we’ll offer store credit or refund as applicable.
Refunds
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To original payment method or store credit.
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For COD orders, refunds are issued as store credit or bank transfer.
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Processing time: 5–7 business days after approval.
